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Mapify Malaysia
Services & Support

Expertise and support, end to end

From strategy and implementation to managed services, training and local technical support — we're with you at every stage.

Services

Services that move you forward

Engage us where you need us — advisory, delivery, or fully managed.

Consulting & advisory

We help you shape a geospatial strategy — from data audits to system design — grounded in what your teams actually need.

  • Geospatial maturity assessment
  • Solution architecture & roadmap
  • Data strategy & governance

Implementation

Our engineers configure, integrate and deploy Gisify into your environment — and migrate your existing data cleanly.

  • Platform setup & configuration
  • Data migration & integration
  • Custom workflows & integrations

Managed services

Let us run the platform for you. We handle hosting, monitoring, upgrades and optimisation so your team can focus on outcomes.

  • Hosting & monitoring
  • Upgrades & maintenance
  • Performance optimisation
Support

Local support, clear response targets

Malaysia-based technical support across three plans — choose the cover your operations need.

Standard

Response: Next business day

  • Email & portal support
  • Business-hours coverage
  • Knowledge base access
Popular

Priority

Response: Within 4 business hours

  • Everything in Standard
  • Phone support
  • Named support contact
  • Quarterly health checks

Mission-critical

Response: Within 1 hour, 24/7

  • Everything in Priority
  • 24/7 escalation
  • Dedicated success manager
  • On-site support options

Technical support

support@mapifytech.com

For existing customers with an active plan

Training & enablement

training@mapifytech.com

Course bookings and certification

Training & enablement

Build your team's confidence

Instructor-led courses and workshops, virtual or on-site, from essentials to administration.

Gisify Essentials

1 day
Format
Instructor-led, virtual or on-site
For
New users & analysts

Spatial Analysis with Gisify

2 days
Format
Instructor-led, hands-on
For
Analysts & GIS specialists

Field Data Collection

Half day
Format
Workshop
For
Field teams & supervisors

Administrator & Governance

1 day
Format
Instructor-led
For
Platform administrators
Resources & FAQ

Questions, answered

Can't find what you need? Our team is happy to help.

Get started

Let's plan your rollout

Talk to us about services, support plans and training tailored to your team.